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Connecting in Cancun

edited February 2014 in - Mexico
I bought a flight from Cuba to Cancun (Cubana Airlines) and from Cancun to London (Virgin Atlantic) via to different agents.
The stop over time is 5 hours so plenty if time to make the transfer but I'm confused about whether or not I need a visa for getting my connecting flight in Cancun. I spoke to Virgin and they do not have a check-in agreement with cubana so I'm wondering if I can get my transfer sorted within the airport or if I have to go through customs get my bags and go back in through departures?
Any ideas please?
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