Length of tourist visa application process for Brazil

I've sent my Canadian passport to the Brazil Consulat 5 weeks ago. Processing time is 15 working days. I've checked my visa status on line, and its still 'processing'. Brazil embassy does not reply via e-mail or phone to status of application. I am really worried that I don't get my passport back on time for my trip. What can I do find out, why it the processing time takes to long, and if I will receive the visa?
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