Feedback on AA Safaris and Tours
Ive been planning to visit Rwanda for a few months now. As many people here, I was looking for a local tour operator I could trust.
AA Safaris and tours was one of the companies I read good reviews about. First good point.
I send an inquiry to a few companies and they were the only one to answer my exact requests. Second good point.
We kept writing and I felt confident enough to pay the Initial Deposit (wire transfer).
A few days later they confirmed it was on their account.
It was about 1 month ago and we had a written agreement: they had to use part of my Initial Deposit to secure my gorillas permit and email me a scanned copy. Sadly, we all know that some companies do take the money but never buy the permit so it was reassuring.
After waiting one month (as I fully understand this could take some time), I asked for my scanned copy.
First, they told my they only send it after getting the balance.
I replied and included a copy-paste of their written promise.
Then, they told me that my Initial Deposit could not cover the cost of the Gorillas permit.
Wrong, this is a pure lie as it could cover 1,6 permit.
Im waiting a follow up from them.
I fear to things:
1) to be the victim of an Internet scam and lose money. Not much to do, we know its a risk.
2) to ruin my vacation as I would have to find another company on a very short minute notice.
Why do I post now with 6 weeks to go to sort out the problem?
1) Maybe someone has a good advice
2) Maybe theyll read it and see that Im serious about going public about it.
Whatever happens with AA Safaris and tours (good or bad), Ill let you know.
Thank you and enjoy your trips,